BOOKING & TREATMENT POLICIES
A few important things to know before your visit.
I want every visit to The Heavenly Touch to feel relaxed and straightforward from the moment you book.
These policies are here to make sure everything is clear before your appointment and to help me protect the time that's been reserved especially for you.
If you're ever unsure about anything before your visit, you're always welcome to get in touch.
Bookings & Payments.
For treatments under £30, full payment is required at the time of booking.
For treatments of £30 or more, a 50% booking fee is required to secure your appointment. The remaining balance is payable on the day of your treatment.
Your appointment is not confirmed until the required payment has been received.
Private Spa Experiences have their own booking and payment terms due to the time reserved and preparation involved.
Gift vouchers can be used towards eligible treatments and experiences.
Cancellations & Rescheduling
I understand that sometimes plans need to change.
If you need to cancel or rearrange your appointment, please give 48 hours notice wherever possible.
Appointments cancelled or rescheduled with at least 48 hours notice can have the booking fee transferred to a new appointment.
For cancellations or changes made with less than 48 hours notice, the booking fee will be retained and a new fee will be required to secure another appointment.
If an appointment is missed without notice, the booking fee will be retained. Full payment may be required before any future appointments can be booked.
I completely understand that genuine emergencies happen, and these will always be considered individually.
Thank you for respecting the time that has been reserved especially for you.
Late Arrivals
Your treatment time is reserved especially for you.
If you are running late, please let me know as soon as you can.
I'll always do my best to give you your full treatment time, but where another appointment that follows yours, your treatment may need to be shortened to avoid affecting the next client's experience.
The Full treatment price will still apply.
Arriving at your scheduled appointment time gives you the best opportunity to enjoy your Heavenly Touch experience without feeling rushed.
Gift Vouchers
A Heavenly Touch gift voucher is a little time to look forward to.
Gift vouchers may be used towards eligible treatments and Private Spa Experiences at The Heavenly Touch.
Vouchers must be presented or the unique voucher number details provided when redeeming and cannot be exchanged for cash.
Where the value of the chosen treatment is greater than the remaining voucher balance, the difference can simply be paid seperately.
Standard gift vouchers are subject to the validity period shown on the voucher at the time of purchase.
Promotional and event vouchers, including those purchased through special offers such as the Christmas Stocking Event, may have different validity dates. treatment restrictions or terms. These will always be clearly stated when the offer is purchased.
Once a voucher has expired, it cannot be extended or redeemed.
Gift vouchers are for use at The Heavenly Touch and cannot be resold or transferred for commercial purposes.
Arriving at your scheduled appointment time gives you the best opportunity to enjoy your Heavenly Touch experience without feeling rushed.
Private Spa Experiences
Your Private Spa Experience is prepared especially for you.
Private Spa Experiences reserve an extended period of exclusive studio time and involve additional preparation, refreshments and catering.
A 50% booking fee is required to secure your chosen date, with the remaining balance due 7 days before your experience.
If you need to cancel or rearrange, please provide at least 7 days notice. Where sufficient notice is given, payments can be transferred to another availbale date,
Cancellations or changes made with less than 7 days notice may result in payments already made being retained due to the time reserved and costs incurred in preparing your experience.
Changes to guest numbers should be made as early as possible, as this may affect treatment timings, catering and the overall experience.
Please let me know about allergies, dietary requirements, medical conditions or pregnancy when booking so that your experience can be planned safely and appropriately.
Your time is exclusively reserved and thoughtfully prepared for you, which is why a little more notice is needed if your plans change.
Treatment Suitability & Medical Information
Your Wellbeing will always come first.
Before your treatment, I'll take time to discuss anything anything that may affect the experience and make sure the treatment you've chosen is appropriate for you.
Please let me know about any relevant medical conditions, medications, allergies, recent surgery, injuries, pregnancy or changes to your health, either when booking or before your treatment begins.
Some conditions or medications may mean that a treatment need to be adapted, postponed or, occasionally, that medical approval is require before we can go ahead.
I anything has changed since your previous visit, please let me know - even if you're unsure whether it's relevant.
Where appropriate, treatments can often be comfortably adapted around you.
If I'm ever unsure whether it's safe or appropriate to treat, I'll always put your wellbeing first.
That covers us nicely without making the page sound clinical.
Advanced Skin
Healthy skin comes first. Treatments are always progressive not aggresive.
Advanced Skin treatments are selected according to your individual skin, concerns, medical history and previous treatment experience.
If you're new to advanced skin at The Heavenly Touch, your journey begins with a Skin Discovery, allowing me to assess your skin and decide together on the most appropriate way forward.
Certain treatments, including professional resurfacing, microneedling and plasma treatments, may require additional consultation, preparation, patch testing and specific aftercare.
It's important that you follow any pre and post treatment advice provided. Please also let me know about any changes to your health, medication or skincare before each appointment, as these may affect treatment suitabillity.
Occasionally, a planned treatment may need to be adapted or postponed if I feel your skin isn't ready for it on the day.
Your skin sets the pace - treatment will always progress according to what it needs and can comfortably tolerate.
Young Clients
Younger clients are very welcome at The Heavenly Touch.
Treatments for anyone under the age of 18 will always be chosen and adapted with their age, comfort and individual needs in mind.
A parent or legal guardian must provide consent before treatment can take place.
For younger clients, I may also ask that a parent or guardian remains present during the consultation or treatment where appropriate.
Some treatments, particularly within the Advanced Skin Collection, may not be suitable for younger clients and will only be offered following an appropriate consultation and assessment.
If you're booking on behalf of a young person and aren't sure which treatment would be most suitable please get in touch before booking and I'll be happy to help.
Their comfort, privacy and wellbeing will always come first.
Respect, Privacy & Professional Boundaries
The Heavenly Touch is a private, professional treatment enviroment.
Your comfort, dignity and privacy will always be respected throughout you visit. Appropriate draping will be used during treatments, and only the are being treated will be uncovered.
All treatments are provided professionally and within the scope of the service booked.
I ask that the same respect is shown in return. Inappropriate, abusive or threatening behaviour will not be tolerated, and I reserve the right to end or refuse a treatment where necessary.
Any personal or health information shared during your consultation will be treated confidentially and handled in accordance with The Heavenly Touch Privacy Policy.
These policies aren't here to take away from your experience - they're simply there to make sure everything is clear and the time I reserve for each client can be protected.
If you're ever unsure about anything before your appointment, please get in touch. I'm happy to help.
I look forward to welcoming you to The Heavenly Touch.
Angelina x
Their comfort, privacy and wellbeing will always come first.